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What Our Legal Terms Mean for You

fb78 operates under terms designed to keep your account, your wallet, and your activity on solid ground. Access and eligibility depend on your local law and the region you are in — read these terms before you open an account.

Account EligibilityWallet & Payment RulesUser RightsJurisdiction Notice
fb78 What Our Legal Terms Mean for You
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Team online

Live Chat

Open the chat widget from any page on fb78 to reach our support team directly. For legal or account queries, select the account help category when you start the conversation.

Email Support

Send detailed legal or dispute queries to our support email. Include your registered account details so we can locate your record and respond with the right information.

Account Help Centre

Log into your fb78 account and navigate to the Help section to submit a formal request. This path is the fastest route for account-specific legal questions and data requests.

HOW WE HANDLE YOUR DATA

Account Security and Your Information

Data We Hold We store the account details you provide at registration, your transaction history including bKash, Nagad, and Rocket transfers, and your session activity. We do not sell this data to third parties.
Cookies and Tracking fb78 uses session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can clear cookies at any time from your device settings without losing your account.
Account Security Your account is protected by password authentication and OTP verification on login. If you access fb78 from a new device, an OTP is sent to your registered number before the session opens.
Requesting Changes or Deletion To update personal details or request account data deletion, contact us via the Account Help Centre. We process verified requests within the timeframe set out in our data retention policy.

Common Legal Questions from Our Users

These are the questions we hear most often about account rights, data, and how our terms work in practice for users in Bangladesh.

Access depends on your local law and the regions fb78 currently supports. We do not confirm legality in any specific jurisdiction — check your local regulations before opening an account.

We hold your registration details, wallet transaction records for bKash, Nagad, and Rocket, and session logs. You can request a summary of your data by contacting support through the Account Help Centre.

Log in, go to the Help section, and submit a data deletion request. We verify your identity before processing it, in line with our data retention schedule and applicable legal obligations.

Updated terms are published on this page with the effective date. Continuing to use your account after that date means you accept the revised terms. We recommend checking this page periodically.

Both the wallet transfer and our system confirmation must complete for funds to credit. Contact live chat with your bKash transaction reference and we will investigate and resolve the discrepancy.

Submit a dispute via the Account Help Centre with your account details and a description of the issue. Our team reviews each case against the terms in place at the time of the relevant action.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.