Reference

Terms That Govern Your fb78 Account

These terms set out what you agree to when you open and use an fb78 account — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what we expect from each other.

Account EligibilityWallet & Payment RulesbKash, Nagad, RocketAccount Suspension PolicyGoverning Jurisdiction
fb78 Terms That Govern Your fb78 Account
HOW WE OPERATE

How fb78 Handles Your Account Data

We keep your account data only as long as it is needed for the purposes set out in these terms — transaction records, identity verification, and support history. You can request a summary of the data we hold by contacting support with your registered mobile number. Account security relies on the mobile OTP sent to your number at login; never share that code with anyone, including anyone claiming to be fb78 staff.

Data Retention

Transaction and account records are kept for the period required under applicable law. You may request deletion of non-essential data by contacting support directly.

Account Security

Every login triggers an OTP to your registered number. If you suspect unauthorised access, contact support immediately to freeze your account wallet.

Payment Verification

Withdrawal requests are verified against your deposit method — bKash, Nagad, or Rocket — to protect your wallet from misdirected transfers.

Terms Updates

We post changes to these terms on this page. If a change materially affects your account rights, we aim to notify you via your registered contact.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes — such as a bKash deposit that has not reflected — include your transaction reference when you write in so we can trace it faster.

Live Chat Open the chat widget from any page on fb78. Fastest path for account and payment questions during active support hours.
Email Support Write to our support address for formal terms queries or account review requests. Include your registered mobile number in the subject line.
Help Centre Our help centre covers common terms questions — account limits, wallet rules, and what happens when an account is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility in Bangladesh.

Account eligibility depends on your local law and the regions fb78 currently serves. It is your responsibility to confirm that online gaming is permitted where you are before registering.

No. Your deposit wallet must be registered to the same mobile number as your fb78 account. Deposits from a third-party bKash, Nagad, or Rocket account breach these terms and may result in suspension.

Contact support via live chat or email with your registered number. Any remaining wallet balance is returned to your verified payment method — bKash, Nagad, or Rocket — after a standard verification check.

Raise the dispute through live chat or email and include the transaction reference from your bKash, Nagad, or Rocket app. We trace the transfer on our end and respond with findings within our standard review window.

We can update these terms at any time. For changes that materially affect your account rights, we aim to notify you via your registered contact before the change takes effect.

These terms are subject to the laws of the applicable jurisdiction. Where local law in Bangladesh restricts access to online gaming, those rules take precedence over anything stated here.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.